The case for consistency:

The total economic impact (TEI) of Lenovo ThinkPad® and Windows

Commissioned studies conducted by
Forrester Consulting

IT leaders are under a lot of pressure these days. Delivering results on transformative IT initiatives is challenging under the best of circumstances, let alone while simultaneously managing the evolving day-to-day needs of a hybrid workforce.

But there’s another kind of pressure these IT leaders are increasingly facing: the pressure to add non-Windows laptops to the enterprise fleet — devices that aren’t based on the Intel® Evo™ vPro® platform.

You want to meet user demands for a sleek device with inclusive design, help HR recruit top talent, and support department heads needing to equip their teams with the right tools for the job.

What makes Lenovo ThinkPad® devices the right choice?

Lenovo and Microsoft recently commissioned Forrester Consulting to conduct two Total Economic Impact™ studies on the cost savings and business benefits enabled by Lenovo ThinkPad premium devices and Windows 10 PCs for business.* We’ve summarized the highlights across five key areas IT leaders need to consider:

A better user experience

Streamlined IT support

Ensured app compatibility

Free choice of accessories

Intrinsic device security

The bottom line is, if you think all laptops can compare to modern Lenovo ThinkPad premium devices like the ThinkPad X1 Titanium running Windows on the Intel® Evo vPro® platform, think again.

Let’s take a closer look

A better user experience

The PC is the centerpiece of the modern workplace employee experience (EX). 77% of employees note that PCs are a critical factor in their engagement and daily work. And employee satisfaction with technology is one of the biggest drivers of an overall positive EX.1

In an enterprise setting, user experience encompasses a variety of performance aspects. Is the device designed for how users work? Is it rugged and reliable? Do applications run seamlessly?

Improved experience

There was, on average, a 15% increase in employee satisfaction with Lenovo ThinkPad devices. Nearly 25% of respondents noted improved employee productivity.

Long battery life

48% of surveyed organizations said battery life was a key factor in deciding to use Lenovo ThinkPad laptops.

Source: “The Total Economic Impact™ of Lenovo ThinkPad Premium Devices”

The reliability [of Lenovo ThinkPad devices] means reduction in downtime, improved staff productivity, and fewer breakdowns. Giving employees high-performance devices meant that they can be even more productive and more efficient, and to a certain extent, the happier they are going to be in their role.

Global Endpoint Leader, Professional Services Firm
“Forrester TEI of Lenovo ThinkPad Premium Devices”

They [Lenovo] tend to usually be one of the first companies to debut new technology, from the screens that they have available, the configurations of laptops they have, the size, the form factor, [or the] weight. They’re renowned for people loving the type of keyboard they have, or the fact that they stand up to spill tests and drop tests a lot better than most other vendors’ [devices].

Client Platform Manager, Technology Organization
“The Total Economic Impact™ of Lenovo ThinkPad Premium Devices”

Windows 10 PCs for business users avoided many of the application compatibility issues that non-Windows devices for business users experienced.

“The Total Economic Impact™ of Microsoft Windows 10 PCs for Business”

Users may believe they’re going to get a better experience from a non-Windows device, but the reality is often quite different.

Explore our complete line of ThinkPad devices with the Intel® Evo™ vPro® platform, delivering an exceptional thin and light business laptop experience.

The upfront investment in an enterprise-class laptop is just the beginning. The time and expense of getting that device configured and ready to work and then supporting it throughout its lifecycle can vary widely, which can have a significant impact on an IT team’s ability to support new hires and device refreshes across multiple departments.

Faster virtualization
IT teams spent 18.5% less time on applications compatibility and virtualization after implementing Lenovo ThinkPad laptops.
Faster planning
IT teams spent 50% less time planning, implementing, and deploying with Lenovo ThinkPad laptops.
Fewer help desk tickets
Improved IT support efficiency with Lenovo ThinkPad devices decreased help desk tickets by 60%.

Source: “The Total Economic Impact™ of Lenovo ThinkPad Premium Devices”

The advantage that we have on the Windows platform is that we can put Office in the base image that we get from Lenovo, so that saves a huge amount of time with download and install.

IT Manager, Communications Equipment Company
Forrester TEI of Lenovo ThinkPad Premium Devices

Faster deployment

Windows PCs for business above $500 can be deployed 20% to 30% faster than comparable non-Windows devices for business, providing IT support cost savings.

Faster resolution

Help tickets for Windows PCs for business are 10% to 20% faster to resolve.

Source: “The Total Economic Impact™ of Microsoft Windows 10 PCs for Business”

When you get a [non-Windows device for business] problem, it’s harder to resolve. Our ticket costs can be higher by a factor of 10.

Chief Information Officer, Global Healthcare Company
“The Total Economic Impact™ of Microsoft Windows 10 PCs for Business”

Maximize your investment while decreasing your downtime and delivering a better user experience for everyone. Lenovo ThinkPad laptops with the Intel® Evo™ vPro® platform are built for what IT needs and users want.

Explore the full range of Lenovo Services that can keep your organization productive no matter where they work.

One of the biggest challenges IT teams face when bringing in non-Windows laptops is compatibility when it comes to the core enterprise applications users need to run every day. In addition to frustration and lack of productivity for end users and IT teams alike, these incompatibilities can incur additional costs.

Application support

The average annual application support cost of a non-Windows PC was $332 more than a Windows PC for business.

Avoided costs

Over three-year period, a global enterprise choosing Windows devices can avoid $220,836 in third-party licensing costs.

When working with non-Windows devices for business, IT decision-makers spent:

19% more for third-party device and system management solutions

6% more for third-party identity and access management solutions

10% more for third-party security solutions

14% more for third-party compliance and governance solutions

Source: “The Total Economic Impact™ of Microsoft Windows 10 PCs for Business”

Everything that doesn’t run on a web-based interface is a problem for our [non-Windows] users.

Chief Technology Officer, Healthcare Enterprise in North America
“The Total Economic Impact™ of Microsoft Windows 10 PCs for Business”

In the enterprise setting, enterprise applications need to run seamlessly for optimal employee performance and experience.

Explore our full range of premium ThinkPad laptops running Microsoft Windows on the Intel® Evo™ vPro® platform — built for what IT needs and users want.

As we all learned during the work-from-anywhere transition, peripherals and accessories are a critical part of the hybrid worker’s experience. Monitors, keyboards, headsets, docks — they all need to function reliably for maximum productivity.

Having an open-source platform allows for more options when choosing peripherals and reduced costs overall.

17%–50%

Lower device cost

Interviewees’ organizations spent between 17% and 50% less to purchase a Windows PC for business as compared to a non-Windows device for business.

2x–4x

Lower peripheral cost

Peripherals for non-Windows devices for business can also cost two to four times as much as comparable peripherals for Windows 10 PCs for business.

Fewer refreshes

Windows 10 PCs for business below $500 and above $800 are refreshed less frequently than comparable non-Windows devices for business.

Source: “The Total Economic Impact™ of Microsoft Windows 10 PCs for Business”

Introducing devices from a closed-architecture system adds complications and raises costs.

Get the power of the Intel® Evo vPro® platform — built for what IT needs and users want — and support peripheral compatibility with Lenovo ThinkPad devices.

Keeping a hybrid workforce safe from evolving cyberthreats is a constant battle for IT leaders.

Fewer data breaches
Lenovo security management services and Windows’ consistent security updates allowed organizations to see up to a 40% drop in data breaches.

Source: “The Total Economic Impact™ of Lenovo ThinkPad Premium Devices”

We see more and more attacks coming at us. Having the install base from Lenovo ThinkPad with the right chipsets, which is built in, to the IR camera and authentication methods like fingerprint scanners are [features] we use.

Digital Workplace Manager, Pharmaceutical Organization
“The Total Economic Impact™ of Lenovo ThinkPad Premium Devices”

Windows 10 PCs for business allowed for greater visibility and governance over what data is stored and where it is located, helping companies to stay in compliance with security policies.

Source: “The Total Economic Impact™ of Microsoft Windows 10 PCs for Business”

We have blocked our [non-Windows] computers from being able to store any sensitive financial information, as we can’t have the same level of oversight of those devices.

Chief Information Officer, Online Banking
“The Total Economic Impact™ of Microsoft Windows 10 PCs for Business”

Lenovo ThinkPad devices include exclusive features from the ThinkShield portfolio powered by the built-in, hardware-enhanced security features of the Intel® Evo™ vPro® platform — to keep your users safe no matter where they’re working.

Learn more about Lenovo ThinkShield and the multilayered protection it provides.

Consistency pays off

Choosing Lenovo provides a significant opportunity for your organization to save time, effort, and money. “The Total Economic Impact™ of Lenovo ThinkPad Premium Devices” report projected the savings over a three-year period for a global organization ($40 billion revenue) and found:

IT support efficiency

Security efficiency

IT deployment efficiency

Reduced device refreshes

Employee productivity

$4.09M

Net present value

Factoring in the Lenovo hardware, deployment, software, and maintenance costs over three years, the result was a net present value (NPV) of $4.09 million.

162%

ROI

Choosing Lenovo ThinkPad premium devices delivered a three-year ROI of 162%.

We invite you to explore the studies and see what a difference Lenovo ThinkPad premium devices and Microsoft Windows can make.

Additional resources

Commissioned studies conducted by Forrester Consulting

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